Shopping FAQS

  • How do I create an account?
    • 1) Click the "Register " link at the top right side of our site.
      2) Enter your email address and other information,

      Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How Do I Change My Account Information?
    • You can edit all your account information in My account-- Profile Settings.

  • How do I edit my account information?
    • Click the "My Account " link at the top right hand side of our site to edit your account information.

  • I’m Having Trouble Logging Into My Account, What Can I Do?
    • Try reset your password on the login page then, if that does not work Contact Us.

  • What is the Balance in my Account?
    • Your balance is virtual currency which can be used on future purchases from Chinabrandphone.com directly, no need to charge the commission fees. You could put some money into your account in advance, and pay for orders in the future. If any refund, we suggest to refund to your balance, which is more convenient and faster, no commission fees.

  • How much is my shipping?
    • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

  • Do you have a MOQ?
    • For most products, we have no minimum requirement! You can order as many as you like

      For others, if there is MOQ we will show it on our website directly.

  • How can I become a member of ChinaBrandPhone?
    • It's easy and free to become a member. Just register for an account. You can click "Register" on the home page. There you can see the register page for registration as well as the sign in page for an existing customer.

  • Can I place the order without register?
    • Yes, you can.

      Please add goods to the shopping cart and then check out. The order number can be found on the top right corner of the webpage. Please notice that when you open our website in another computer, you will not find this order.

      Therefore, to register first is the best choice.